Help center

How can we help?

Most answers are below. If you're stuck, send us an email and we'll get back to you.

Contact us

Email support@whereismyhour.shop. Please tell us your phone model, your Android version, and what happened. Screenshots help a lot.

Back up & restore your data

Your tasks live only on your phone, so back them up before you change phones or reinstall the app.

• Back up: open Settings → Back up now and save the file to Google Drive, Files or email.
• Restore: on the new phone, open Settings → Restore from file, pick the backup, then choose Replace all or Merge.
• Automatic backup: the app also keeps one backup per day on the phone. Find it under Settings → Restore automatic backup. It is deleted if you uninstall the app.

Reminders don't show up

• Make sure Settings → Task reminders is on, and that notifications are allowed for WhereIsMyHour in your phone settings.
• Some phones (Xiaomi, Oppo, Vivo, Samsung and others) pause apps to save battery. Set WhereIsMyHour's battery setting to Unrestricted.
• Reminders are scheduled for the next 7 days. Open the app at least once a week to keep them up to date.

Delete your data

WhereIsMyHour has no accounts, and we hold none of your data, so there's nothing to delete on our side. To delete everything on your device:

• open Settings → Reset all data in the app; or
• uninstall the app.

Backup files you saved elsewhere (Drive, email, and so on) need to be deleted from there. See our Privacy Policy for details.